Privacy Information

Data Protection Policy of https://www.citywatches.ae/ (the Website)

1.0. Introduction

At City Watches, we want you to understand how we collect, use, and protect your personal data. We will also explain why we collect your data and how we may share it when necessary for our business.

1.1. Visiting Our Website

Cookies, Log Files, Tracking, and Social Media Plugins
When you visit our website, your device sends information to our servers through your internet browser. This information is stored temporarily and includes:

The date and time you visited.
The name of the page you visited.
The website link you came from.
Your device’s IP address.
How long the page took to load.
How much data was transferred.
Your browser version and internet service provider.

We use cookies (small files stored on your device), tracking tools, and social media plugins to improve your experience on our website. Cookies help us remember you and save your preferences for future visits.

Why Do We Collect This Data?
We collect this data to:

Improve your experience on our website.
Ensure a secure and smooth connection between your device and our website.
Protect our website from online threats.

This data is automatically deleted when we no longer need it, and it does not identify you personally.

1.2. Using Data for Purchases

When you make a purchase on our website, we need to process your data to handle the payment and delivery.

Your payment information is sent securely to payment providers.
Your delivery address, email, and phone number are sent to shipping partners so they can update you about your order.

Sometimes, shipping companies may contact you to arrange a delivery time.

1.2.2. Credit Checks and Fraud Prevention

For certain payment methods, we may:

Check your credit history to protect our business from fraud.
Share negative credit information with trusted partners to prevent fraud.
Use automated systems to check the risk of non-payment based on details like your address, age, and order history.

If your credit score is too low, we might not allow certain payment methods. If this happens, you can ask us to review the decision and explain your situation.

1.2.3. Fraud Prevention

We review certain orders to protect against fraud, such as:

Large orders going to the same address with different customer accounts.
Multiple orders being placed in a short time.

This helps protect both our business and customers from fraud.

1.2.4. Shipping Information

To deliver your order, we share the necessary information with our logistics and transport companies, which includes:

Your name, address, phone number, and email (for delivery notifications).

1.2.5. Debt Collection

If you do not pay your invoice after several reminders, we may:

Share your information with a debt collection agency to recover the payment.
Sell your unpaid invoice to a collection agency, who will contact you to recover the debt.

1.2.6. Sharing Data with Partner Companies

Sometimes, we work with other companies that sell products on our website. If you buy from them:

Your order details (name, address, email, phone number, and payment details) are shared with the seller to process your order.
The seller's terms and privacy policy will apply to your order.

1.3. Data Use for Advertising

We use some of your data to send you personalized ads and offers. This may include:

Your name, address, and birth year to show you relevant ads.

Right to Opt-Out

You can stop receiving marketing messages at any time by emailing us at cs@redsolpl.com.

1.3.2. Newsletter Subscription

You can subscribe to our newsletter on our website. We use a double opt-in method to make sure we have your permission:

You enter your email and sign up.
We send you a confirmation link to your email.
You only get added to our list once you click the link in the email.

If you sign up during checkout, you may be added to the list without confirmation.

How to Unsubscribe
You can unsubscribe from our newsletter at any time by:

Clicking the unsubscribe link in any newsletter.
Emailing us at cs@redsolpl.com.

1.4. Website Optimization & Cookies

We use cookies to:

Improve your experience on our website.
Remember your preferences.
Track website performance.

Most cookies are deleted when you close your browser, while others help us recognize you the next time you visit.

How to Disable Cookies

You can disable cookies in your browser settings. However, this may affect how some features of the website work.

1.4.2. Google Analytics & Ads

We use Google Analytics to track website activity and Google Ads to show you ads based on your interests.

You can turn off Google’s tracking by adjusting your browser settings.

1.5. Social Media Plugins

We use social media plugins from:

Facebook, Instagram, X, YouTube, WhatsApp, and Pinterest.

If you are logged into these services, they may collect data about your visit to our website. You can log out of these services before visiting our website to prevent this.

1.6. Customer Account

You can create a customer account to save your information and make future purchases easier.

You can edit or delete your account at any time.
If you delete your account, we may still keep some data for legal or tax reasons.

1.7. Contacting Us

If you contact us through email, phone, or chat, we will only use your data to respond to your questions.

1.8. Customer Reviews

If you leave a review or comment, we may store your IP address to prevent spam or fraud.

1.9. Other Content from Users

If you post content like reviews, comments, or feedback on our website, we may store your personal details that you provide along with your post. You can choose to show your full name, just your first name, or a nickname.

This data is processed based on Article 6(1)(a), Article 6(1)(b), and Article 6(1)(f) of the GDPR.

1.10. Payment Processing

When you make a payment, your data is securely sent to payment providers.

Using PayPal

If you use PayPal to pay, your payment details are sent to PayPal for processing. PayPal may perform credit checks. You can find more information in PayPal's privacy policy.

1.10.5. Your Rights

You have the following rights regarding your personal data:

Access your personal data.
Correct any incorrect information.
Delete your data if we no longer need it.
Restrict how we use your data.
Object to how we process your data.

To exercise these rights, email us at cs@redsolpl.com.

1.10.6. Data Security

Your personal data is protected with SSL encryption (just like online banking). We constantly update our security measures to keep your information safe.

1.10.6.1. Fraud & Phishing Warnings

Be careful of scam emails pretending to be from City Watches United Arab Emirates.
We will never ask you for:

Your password by email.
Your personal details through suspicious links.

If you receive a suspicious email, do not open links or attachments. Instead, email us at cs@redsolpl.com.

2. Compliance with the United Arab Emirates Data Protection Law

We comply with the United Arab Emirates Data Protection Law (Federal Law No. 2 of 2019). This law protects your privacy and ensures your personal data is treated securely.

Consent: We ask for your consent to process your personal data. You can withdraw your consent at any time by contacting us at cs@redsolpl.com.
Rights: Under United Arab Emirates law, you have the right to access, correct, delete, and control how we use your personal data.
Cross-border Data Transfers: If your data is transferred outside of the United Arab Emirates, we make sure that it complies with United Arab Emirates privacy laws to protect your information.