Terms of Use

Please read these terms and conditions carefully before using https://www.citywatches.ae , which is owned and operated by City Watches United Arab Emirates.

1.0. Introduction

Your use of this website depends on your acceptance and compliance with these terms. These terms apply to all visitors, users, and customers who access or use this website.

By using our website, you agree to these terms. If you do not agree, please do not use our website or services.

For any questions about our products, prices, shipping, or any other details, please contact us at cs@redsolpl.com.

1.1. Privacy Policy

By using our website, you agree to follow our Privacy Policy, which you can read in detail here .

1.2. Ownership and Use of the Site

City Watches United Arab Emirates owns all the content on this website, including:

Advertisements, marketing materials, images, and designs
Software, text, and other materials

Our content is protected by copyright laws. You cannot copy or use any part of this website without our written permission. If you do so, legal action may be taken.

1.3. Provision of Services

City Watches United Arab Emirates provides services as part of this agreement. If changes need to be made by a customer or user, some terms might need to be updated.

1.4. Payment and Import

Import duties and local taxes are not included in the prices unless mentioned.
You are responsible for paying all import duties, local taxes, and any additional fees when receiving the product.
You may need to provide information to customs if required.

1.5. Shipping Insurance

Express shipping (DHL, UPS, FedEx, EMS) includes insurance provided by the shipping company.
If your item is lost or damaged during shipping, you can file an insurance claim with the shipping company.
We can help file the claim on your behalf, but the process can take 2 to 4 weeks.

1.6. Warranty and Dealer Status

All watches come with either:

A two-year international warranty from us, or
A manufacturer’s warranty.

If your watch is covered by the manufacturer’s warranty, you must visit their service center for repairs.
If your watch is under our warranty, email us with details and photos. If the issue cannot be solved, you may need to send the watch back for repair.
Read more about our warranty policy here.

1.7. Comments and Testimonials

We may ask for your permission to use your positive feedback for advertising.

We will not display your full name.
If you want us to remove your testimonial, email us at cs@redsolpl.com, and we will remove it within one business day.

1.8. Website Content

The information on our website is for general purposes only.
City Watches United Arab Emirates does not guarantee that all the information is complete or correct.
We are not responsible for any errors, missing details, or damages resulting from using the website.

1.9. Access to the Site

Most of our website is open to all users.
Some sections are only accessible if you have placed an order and have an order number.

1.10. User Account

You do not need an account to place an order.

We collect your data to:

Send order updates and respond to inquiries.
Process your order and payment.
Provide additional details about our services, payments, and fees.

For more details, refer to our Privacy Policy.

1.11. Website Availability

We do our best to keep the website running. However, sometimes technical issues may cause downtime.

If maintenance is required, we will try to give advance notice, but we are not required to do so.
We are not responsible if the website is unavailable for a period of time.

1.12. Visitor Material Provided

Any content that visitors send or post on our website is not private.

Do not post content that:

Contains harmful, illegal, or offensive material.
Encourages hate speech, violence, or discrimination.
Violates privacy or copyright laws.
Contains viruses or harmful software.

1.13. Disclaimers

We do not guarantee that all information, products, and advertisements on this website are correct.
You use our website and services at your own risk.
We may update or correct errors on the website at any time.

1.14. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for their content or security.
If you visit a third-party website, you do so at your own risk.

1.15. Consequential Loss

We are not responsible for any financial loss or damage caused by using our website.
We regularly back up data to prevent major losses in case of software issues.

1.16. Providing Information for Orders

To complete your order, you must provide:

Correct and complete details, including shipping information.
Any other necessary materials to process your order.

1.17. Fees and Payment

Prices of our watches may change at any time.
Non-payment may result in order cancellation.

1.18. Shipping and Delivery

We ship products via trusted courier services.
If you refuse to accept a package, any shipping costs, return fees, and customs charges will be deducted from your refund.
If the package is abandoned, no refund will be issued.
Delivery may take longer due to unforeseen reasons like:

Bad weather
Flight delays
Political disruptions

We do not provide compensation for delayed deliveries.

1.19. Replacements

You can request a replacement within 3 days of delivery for the following reasons:

Package was damaged
Item was defective
Item was missing
Wrong item was sent

Conditions for Replacement:

The watch must be unused and in its original packaging.
Tags must be intact.
If the same item is not available, we will issue a refund.

1.20. Returns and Exchanges

Our Return and Exchange Policy can be found here.

1.21. Cancelling or Changing an Order

If you want to cancel or change an order, contact our customer service at cs@redsolpl.com before your order is shipped.

1.22. Termination

We may suspend or terminate your access to our website at any time if you violate these terms.

1.23. Force Majeure (Unexpected Events)

City Watches United Arab Emirates is not responsible for delays or failures caused by:

Natural disasters
Strikes
Power failures
Political issues

If an order cannot be completed due to such events, any payment made will be refunded.

1.24. Changes to Terms and Conditions

These terms may change from time to time. We encourage you to read them regularly. If you do not agree to the new terms, you should stop using the website. We also reserve the right to restrict access to any users who misuse our website.

1.25. Contact Us

For any questions or concerns, please contact:

Email: cs@redsolpl.com
Address: 1 UBI CRESCENT #06-05 NUMBER ONE BUILDING SINGAPORE (408563)
Phone: +65 68168400

Thank you for choosing City Watches United Arab Emirates!